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How to install your eSIM

Start with your eSIM email. We’ll help you install it on your phone and get connected when you arrive.

Before you start

  • An eSIM-ready phoneCompatible with eSIM and unlocked for other networks.
  • A connection to the internetUse reliable Wi-Fi while you download your eSIM.
  • Your eSIM emailKeep your installation details and dashboard link handy.
Choose your phone

Menu names may appear as Cellular, Mobile Service or Mobile Data.

Already installed? Connect on arrival

Install once

Add your eSIM

Check when your plan starts before installing. If validity starts at installation, wait until you're ready to use it.

Start from your email

  1. Open your eSIM email on the iPhone you want to use.
  2. Open the dashboard link, then choose the iPhone button under Quick install.
  3. Allow the installation and follow the prompts. Label the new eSIM Travel so it is easy to recognise.

Quick install needs iOS 17.4 or later. If the link does not open setup, use one of the options below.

Or choose another way to install

Use a QR code
  1. Open your eSIM QR code on another screen or a printed copy.
  2. Scan it with your iPhone camera and tap the mobile-plan notification.
  3. Follow the prompts to add the eSIM, then label it Travel.

Only have your iPhone? On iOS 17.4 or later, touch and hold the QR code in your default email app or browser, then tap Add eSIM. If that option is missing, use manual entry below.

Enter the details manually
  1. Find the SM-DP+ address and activation code in your eSIM email or dashboard.
  2. Open Settings > Cellular > Add eSIM, then choose Use QR Code > Enter Details Manually.
  3. Paste each detail into its matching field and follow the prompts to add the eSIM.

Added to your SIM settings? Installation is done. You don't need to repeat it on arrival.

At your destination

Get connected

  1. Open Settings > Cellular, select Travel and turn on this line.
  2. Under Cellular Data, select Travel. Turn Allow Cellular Data Switching off.
  3. Open the Travel line and turn Data Roaming on. Keep roaming off for your home SIM.
  4. Turn Wi-Fi off briefly and open a webpage to check your connection.
Your regular number stays yours.

Keep your home line for calls and texts if you need it. Your home provider's roaming charges may still apply to those services.

These steps use SIM manager. Some Galaxy models show SIM card manager or Add mobile plan.

Already installed? Connect on arrival

Install once

Add your eSIM

Check when your plan starts before installing. If validity starts at installation, wait until you're ready to use it.

Start from your email

  1. Open your eSIM email on the phone you want to use.
  2. Open the dashboard link, then choose the Android button under Quick install.
  3. Follow the prompts to download the eSIM. Label it Travel if your phone offers that option.

Quick install support varies by phone. If it does not open setup, use one of the options below.

Or choose another way to install

Use a QR code
  1. Open Settings > Connections > SIM manager > Add eSIM.
  2. Choose Scan QR code and scan the code from your eSIM email, displayed on another screen or printed.
  3. Confirm the download and follow the prompts. Label the eSIM Travel if offered.

If your scanner offers a gallery option, you can select a saved image of the QR code. Otherwise, use quick install or manual entry when you only have one phone.

Enter the details manually
  1. Find the SM-DP+ address and activation code in your eSIM email or dashboard.
  2. Open Settings > Connections > SIM manager > Add eSIM > Scan QR code.
  3. Choose Enter activation code, enter your details and follow the prompts.

If your phone shows one activation-code field, combine your details in this format: LPA:1$SM-DP+ address$activation code. Replace the two placeholders with your own details, keeping the dollar signs and leaving out spaces. If it shows separate fields, enter each detail in its matching field.

Added to your SIM settings? Installation is done. You don't need to repeat it on arrival.

At your destination

Get connected

  1. Open Settings > Connections > SIM manager and turn your Travel eSIM on.
  2. Choose Travel for Mobile data (or as your Primary SIM if that is the option shown).
  3. In Connections > Mobile networks, turn Data roaming on for your travel data line. Turn automatic data switching off if available.
  4. Turn Wi-Fi off briefly and open a webpage to check your connection.
Your regular number stays yours.

Keep your home line for calls and texts if you need it. Your home provider's roaming charges may still apply to those services.

The steps below follow Google Pixel. Menu names vary on other Android phones.

Already installed? Connect on arrival

Install once

Add your eSIM

Check when your plan starts before installing. If validity starts at installation, wait until you're ready to use it.

Start from your email

  1. Open your eSIM email on the phone you want to use.
  2. Open the dashboard link, then choose the Android button under Quick install.
  3. Follow the prompts to download the eSIM. Label it Travel if your phone offers that option.

Quick install support varies by phone. If it does not open setup, use one of the options below.

Or choose another way to install

Use a QR code
  1. Open Settings > Network & internet > SIMs > Add SIM.
  2. Choose Set up an eSIM (or Download a SIM instead) and follow the prompts to scan your code.
  3. Scan the QR code from another screen or a printed copy, then confirm the download.

If your scanner lets you select an image, you can use a saved QR code. With only one phone and no image option, use quick install or manual entry.

Enter the details manually
  1. Find the SM-DP+ address and activation code in your eSIM email or dashboard.
  2. Open the QR scanner using the steps above. Look for Need help? or Enter it manually.
  3. Enter your details and follow the prompts to download the eSIM.

If your phone shows one activation-code field, combine your details in this format: LPA:1$SM-DP+ address$activation code. Replace the two placeholders with your own details, keeping the dollar signs and leaving out spaces. If it shows separate fields, enter each detail in its matching field.

Added to your SIM settings? Installation is done. You don't need to repeat it on arrival.

At your destination

Get connected

  1. Open Settings > Network & internet > SIMs and enable your Travel eSIM.
  2. Select it for Mobile data.
  3. In the travel eSIM settings, turn Roaming on. Keep home-SIM roaming off and disable automatic data switching if available.
  4. Turn Wi-Fi off briefly and open a webpage to check your connection.
Your regular number stays yours.

Keep your home line for calls and texts if you need it. Your home provider's roaming charges may still apply to those services.

A little help,
if you need it.

Something not going to plan? Start here, or get in touch and we'll help you through it.

Contact us
When should I install my eSIM?

Check the activation terms for your plan first. If validity begins when it connects to a supported network at your destination, you can install before travelling. If validity begins at installation, wait until you are ready to use it.

Install while you have a reliable internet connection, then follow the arrival steps when you are in your covered destination.

My eSIM is installed, but I have no internet.

Make sure you are in a destination covered by your plan, the travel eSIM is turned on and selected for mobile data, and roaming is enabled for that line. Check your remaining data and plan validity in the dashboard from your email.

Turn airplane mode on and off again, then allow a few minutes to reconnect. If your plan includes specific APN instructions, follow those exactly. Still stuck? Contact us before removing the eSIM.

The QR code or installation link is not working.

Check that you have a working internet connection and that your phone supports eSIM and is carrier-unlocked. Look in your SIM settings to see whether the eSIM has already been added.

If it is not installed, try the alternative QR or manual method for your phone above. If you see an error saying the code has already been used, contact us. Do not delete an installed eSIM to try again.

Can I keep my regular number?

Yes. You can keep your home SIM enabled for calls and texts and choose the travel eSIM for mobile data. Keep data roaming off on your home SIM and disable automatic data switching where available.

Your home provider can still charge for calls and texts abroad. If you do not need your home line, turn it off while travelling. WhatsApp can keep using your existing number over your travel data connection.

Where do I find my eSIM and installation details?

Open the eSIM email we sent after your purchase. It contains your installation details and a link to your dashboard. If you cannot find it, check your spam folder or contact us with your order number.