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Most eSIM questions have an instant answer. Start below, or send us a message and a real person will get back to you.
Instant answers
Your eSIM is emailed within about 5 minutes of ordering. Look for a message titled "Your eSIM is ready", and check spam or the Promotions tab if it is not in your inbox. Nothing after 15 minutes? Send us a message below and we will resend it.
Installation takes about two minutes. The guide walks you through every step on iPhone and Android, including what to do if the QR code will not scan.
Read the installation guideTwo settings cause most "no internet" problems. First, make sure Data Roaming is turned on for the eSIM: your plan works through roaming, and there are no extra charges. Second, check that Mobile Data is set to the eSIM, not your home SIM. Both live in your phone's mobile data settings. Still offline after a restart? Message us below.
Find these settings in the installation guideOpen your personal dashboard: the link is in the same "Your eSIM is ready" email. It shows your live balance and lets you top up in a few taps. No app or account needed.
If your eSIM has not been installed yet, usually yes. The policy has the details. To speed things up, include your order number when you message us.
Read the refund policySend us a message
Small team, real humans. We usually reply within a few hours, always within 24.